Business Operations Manager

Incision (www.incision.care) is an organization on a mission. We believe that everybody deserves the best surgical care. We help surgical professionals to share their skills and knowledge, and together impact surgery worldwide. Over the last few years, we have built Incision Academy and created online step-by-step guides for surgical procedures, including best practices for surgical operations.
For the most important surgical procedures we have created 2D and 3D films with all anatomic context and related content (more than 400 now available online), using augmented reality and virtual reality applications. This is the foundation for our ambitious growth plan in the years to come, working towards our big hairy audacious goal of becoming the go-to platform for optimizing surgical care by 2030.

Your role
As Business Operations Manager you are the spider in the web of our commercial organization. The ideal candidate is a hands-on jack-of-all trades. You love helping customers and solving operational challenges by tackling root causes. You are the first point of contact for everyone who reaches out to us with questions about our platform. You troubleshoot technical issues by digging into each case and working with stakeholders to resolve them in a timely manner. You support our commercial organization with contract administration, sales reports and data requests. Next to daily hands-on tasks, you will initiate and implement a strong foundation for our Sales, Marketing and Customer Success teams by digitizing workflows, implementing scalable processes and tools to support our growing international SaaS business. An ideal role for someone who loves the dynamic pace of a growing scaleup.

 

Your tasks will consist of

  • Manage day-to-day customer operations

  • Troubleshooting our Academy learning system, access and user management. Creating accounts for users and setting up trials

  • Handling incoming emails and phone calls from clients and colleagues

  • Administration of contracts and renewals

  • Implement scalable repeatable data driven Sales and Customer Success processes based on best practices

  • Manage and work with Sales and Marketing tooling such as Pipedrive, Hubspot, Mailchimp, DocuSign and Zendesk

  • Provide information and resources for development of business plans and analysis of sales, marketing and customer success trends and activities

  • Work closely with internal stakeholders (product, sales, marketing, customer success, finance and others) for the improvement of our customer experience and internal processes

  • Partner with senior leadership to identify opportunities to simplify the sales process through optimization and automation. Facilitate successful implementation and adoption of new processes within the commercial organization

Your experience and personality

  • 2-3 years of experience in Revenue, Sales or Business Operations, experience in the SaaS industry a bonus

  • 1-2 years of experience in a hands-on Customer Support role

  • Hands-on with ability to scope and manage diverse projects with tough timelines.

  • Good communication and interpersonal skills as well as strong time management and organizational skills

  • Must be numerate, analytical and process minded.

  • Eye for detail and loves structuring data and processes

  • Experience leading cross-functional initiatives

  • Advanced use of Hubspot, Microsoft Excel and other SaaS cloud solutions (Mailchimp, Pipedrive (CRM)

  • Excellent English speaking and writing skills

 

Remuneration: market standard package for a scale-up environment

Working in our Amsterdam HQ

Interested? Send your CV and motivation letter before August 8th to our COO Elisabeth Stevens via email: vacancies@incision.care.

Interested?

Send your resume and motivational letter (both in English)

Apply now

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